The Chairman of a US Senate Committee handling business problems sent a letter to Apple for answer to questions about the case for slowing older iPhone’s.
Tech Giant Apple apologised for throttling older iPhones on December 28, and reduced battery replacement costs plus Apple said it will release an update to show users their iPhone’s battery health status.
Added, A Republican who represents the Commerce, Science and Transportation Committee, Senator John Thune wrote a letter on January 9 to Apple Chief Executive Officer Tim Cook that
“the large volume of consumer criticism leveled against the company in light of its admission suggests that there should have been better transparency.”
As an apology, Apple said it will reduce the price of battery replacement to $29 from $79 for iPhone 6 or later. Also it will update its iOS software so that users can view their iPhones battery status.
Senator Thune asked Apple if they would offer free iPhone battery replacements or if they would offer refunds to customers who paid full price for the battery replacement.
Notification to consumers
Semator also wants to know if users were notified about the throttling feature in software updates and if customers had options of declining the update. The letter even stated whether a similar software was used in older models of iPhone devices.
Thune conculded that the answers to his questions should be replied by January 23.
Apple spokesman has not replied yet.
“We know that some of you feel Apple has let you down, ”it said last month. “We apologize.”
Apple stated in December that the iPhone iOS OS can slow down iPhone devices with battery problems. Apple pointed that the problem was due to aging of the batteries which could cause the devices to shut down unexpectedly to protect the device.
Consumers believe that Apple purposely slows down older phones to force them to buy newer iPhone models.
But there is still no evidence that Apple has commited the offence.
Lawsuits have been filed in California, New York and Illinois stating that Apple cheated users by slowing down devices without warning.
Apple also faces a legal complaint in France, where so-called “planned obsolesce” is against the law.