Easy way to protect your lost or stolen mobile phone


Smart Protection for Mobile Phones by Du Telecom UAE

This will help you if you are traveling to any part of UAE such as Dubai or Abu Dhabi etc.

Secure your mobile.

Now there’s an easy way to protect your lost or stolen mobile phone. Simply follow the below steps to block your mobile phone on all networks in the UAE:

Step 2

Call us:

  • On 155 from a du mobile or 800 155 from any mobile or landline number.
  • Enter your lost mobile number.
  • Provide your IMEI number.
  • Answer a few verification questions.

Or visit one of our shops:

  • Remember to bring your Emirates ID or passport.
  • Provide your IMEI number and handset model.

Your phone will be blocked on all networks, for free!

Step 3

To verify your phone has been blocked, send an SMS with the word ‘Check’ followed by a space and your IMEI number to 1012.

Please allow 24 hours from your request to block before sending the SMS. This SMS is free of charge.

Step 4

If you find your phone, just give us a call on one of the numbers above, and we’ll unblock it for you free of charge.


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