If you lose your device, then Find My Mobile lets you minimise the possibility of your personal information becoming public by using the Lock my device and Wipe my device functions. In addition, you can locate your lost device by using the Locate my device function.
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Find My Mobile
Where is my device?
The Find My Mobile feature helps you find the current location of your device.
Lock my device
Lock your device remotely to prevent it from being used by others and to minimise the risk of personal information theft. You can also set a message to be displayed on the screen of your locked device and set a phone number that can be dialled even when the device is locked.
Ring my device
The Ring my device feature sounds the default ringtone of your device at its maximum volume for 1 minute, regardless of any sound or vibration settings. By sounding the ringtone, you can get people’s attention around your lost device, increasing the chances of your device being found.
The Call logs feature allows you to check the recent calls to and from your device for the last week. By using Call logs, you can check whether you missed any calls or whether someone made a call you didn’t know about.*Message logs aren’t currently supported.
Wipe my device
Use the Wipe my device feature to protect your information as a last resort. This feature wipes all data saved on the device’s internal memory, external memory, and SIM card. It also deletes all the data saved on your device and resets the device to its factory settings.*Find My Mobile is not available after wiping and resetting your device.
Unlock my screen
Forgot your PIN, password, or lock pattern? The Unlock my screen feature allows you to remove the Lock Screen settings of your device remotely.*For certain models, this feature can be used to cancel the Lock my device feature.
SIM change alert
If the SIM card from your lost device is changed, there is a high risk of personal information theft. Find My Mobile notifies the owner when the device’s SIM card has been changed. Also, a text message that your SIM card has been changed is sent to the number set for the Lock my device feature.*Certain features may not be supported, depending on the model and region.
Register a personal guardian
Register a family member or friend as a guardian in case of an emergency. The guardian can activate Emergency mode on your device, which enables the device to be easily located.
Emergency mode to save battery power
You can use Emergency mode to reduce the power consumption of your device and prolong the battery life. If the device that you have been registered as a guardian for must remain active for an extended period of time, activate Emergency mode on that device. Emergency mode will reduce the screen brightness and disable most of the apps and functions on the target device, extending the battery life.
The images of devices shown on the introduction page may differ for each country.
The features described above may slightly differ depending on the country, mobile provider, or software version.