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What are the simple steps to try when my xtouch phone is not working properly?

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These simple steps can help in most cases.

Reset the phone

  1. Switch off the phone.
  2. Remove the battery.
  3. After a few seconds, re-insert the battery and switch on the phone. Note: For devices with integrated battery, reboot your device as instructed in the user guide.

Reset the settings

  1. Restore the original factory settings as explained in the user guide.
  2. Your contacts and data are not deleted in the reset.
  3. After a few seconds, re-insert the battery and switch on the phone. Note: For devices with integrated battery, reboot your device as instructed in the user guide.

Update the software

  1. Make sure your device is running the latest software.
  2. Remember to back up your contacts and data before updating.
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